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Updated August 21, 2026
Alenco Inc is committed to protecting online user privacy. To ensure your privacy, information Alenco Inc collects through our website at www.alenconline.com ("Site") is used only in the manner and for the purposes described in this Alenco Inc Privacy Policy ("Privacy Policy").
Any person accessing, browsing, or otherwise using the Site, either manually or via an automated device or program, shall be considered a "User." All Users are bound by the terms of this Privacy Policy. Users consent to the collection, use, and disclosure of personally identifiable User information ("Information") pursuant to the terms of this Privacy Policy.
Alenco Inc may collect information that Users voluntarily provide through the Site, including names, email addresses, telephone numbers, addresses, project information, appointment information, questions, comments, reviews, and other information submitted through contact forms, quote requests, promotional forms, or other Site features.
Through the use of cookies and similar technologies, Alenco Inc may also collect and store information relating to Users' browsing patterns, including browser version, site referral information, IP address, operating system, pages visited, and other technical Site-use information.
The Site may use cookies and similar technologies to improve Site functionality, understand how Users interact with the Site, analyze website traffic, and support marketing and advertising activities where permitted by law.
Alenco Inc does not use cookies to retrieve personally identifiable Information from a User's computer unless the User knowingly and willingly provided such Information.
You may configure your Internet browser to notify you when you receive a cookie or to prevent certain cookies from being sent. Disabling cookies may limit some functionality available through the Site.
Alenco Inc may use Information collected from Users to:
Respond to Users' questions, comments, requests, or inquiries.
Process quote requests and schedule or manage appointments.
Provide information regarding a User's current or prospective home improvement project.
Provide customer-care, account, appointment, estimate, and project-related communications.
Improve Site functionality, services, and the overall customer experience.
Administer promotions or other Site features in which a User voluntarily participates.
Provide promotional or marketing communications only where the User has separately opted in or where otherwise permitted by applicable law.
Consent to receive promotional or marketing text messages is not required to submit a request, obtain services, or make a purchase from Alenco Inc.
Unless we have your consent or except as required or permitted by law, Alenco Inc will not sell, share, trade, or give away Information that it collects or receives regarding its Users.
Alenco Inc may disclose Information to service providers that perform services on our behalf and are authorized to use the Information only as necessary to provide those services.
Alenco Inc may also disclose Information if we have a good-faith belief that disclosure is required by law or legal process, is necessary to respond to claims, or is necessary to protect the rights, property, or safety of Alenco Inc, our customers, or others.
Mobile phone numbers, SMS consent, and text messaging opt-in data are subject to the additional protections described in the Mobile Messaging section below.
Alenco Inc ("Alenco," "we," or "us") operates a mobile messaging program subject to these Mobile Messaging Terms and Conditions (the "Program"). The Program and our collection and use of your personal information are also subject to our Privacy Policy and Terms and Conditions. By opting in to the Program as described below, you accept and agree to these Mobile Messaging Terms and our Privacy Policy.
We may send promotional and transactional mobile messages in various formats through the Program.
Promotional messages advertise and promote our products and services and may include existing customer promotions, specials, and other marketing offers.
Transactional and informational messages relate to a current or prospective project or customer request and may include quotes, appointment confirmations and reminders, estimate information, project updates, account notifications, customer-care communications, and other project-related messages.
Mobile messages may be sent using automated technology, including an autodialer, automated system, or automatic telephone dialing system.
Message frequency varies based on your activity and the status of your project.
You agree that we and our text messaging service providers acting on our behalf may send you messages regarding the foregoing topics and that such messages and/or calls may be made or placed using different telephone numbers or short codes.
We do not charge for mobile messages sent through the Program, but you are responsible for any message and data rates imposed by your mobile provider. Standard message and data rates may apply for SMS and MMS messages.
You opt in to the Program by affirmatively checking the SMS consent box or boxes on our web form and providing your mobile phone number.
Separate consent is collected for informational and transactional messages and for promotional and marketing messages. Neither box is pre-selected, neither is required to submit the form, and neither is required to purchase from us.
By opting in, you agree to receive recurring mobile messages from us at the mobile phone number you provide, even if such number is registered on any state or federal "Do Not Call" list.
You agree that any mobile phone number you provide is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of that number, you agree to promptly notify us at [CONFIRMED EMAIL ADDRESS].
Your participation in the Program is completely voluntary.
You may opt out of the Program at any time. If you wish to stop receiving mobile messages from us or no longer agree to these Mobile Messaging Terms, reply STOP or UNSUBSCRIBE to any mobile message from us.
You may continue to receive text messages for a brief period while we process your request, and you may receive a one-time opt-out confirmation message.
For support, reply HELP to any mobile message from us.
Our mobile messaging platform may not recognize requests that modify the foregoing commands, and we and our service providers will not be liable for failing to honor requests that cannot reasonably be recognized by the platform.
We may change the telephone number or short code used to operate the Program and will provide notice of any such change where appropriate. Requests sent to a telephone number or short code that is no longer in use may not be received.
The Program is offered on an "as-is" basis and may not be available in all areas, at all times, or through all mobile providers.
To the extent permitted by applicable law, neither Alenco nor our service providers will be liable for failed, delayed, or misdirected delivery of mobile messages or information sent through the Program.
We may modify or cancel the Program or any of its features at any time, with or without notice.
To the extent permitted by applicable law, we may also modify these Mobile Messaging Terms at any time. Any modification will take effect when posted to our website.
Your continued participation in the Program following any modification constitutes acceptance of the updated Mobile Messaging Terms.
No mobile information, including your mobile phone number and SMS consent, will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Program's text messaging services, who are prohibited from using this information for any purpose other than delivering messages on our behalf.
The Site may provide hyperlinks to third-party websites that are not controlled by Alenco Inc. These third-party websites may collect, use, or disclose information differently than Alenco Inc.
Alenco Inc is not responsible for the privacy practices, collection, use, or disclosure of information by third-party websites and expressly disclaims liability relating to such third-party practices.
The Alenco Inc Site is not directed toward children under 18 years of age, and Alenco Inc does not knowingly collect personal information from children under 18 years of age through the Site.
Alenco Inc maintains reasonable administrative, technical, and organizational safeguards designed to protect Information submitted through the Site against unauthorized access, loss, misuse, or alteration.
Where appropriate, the Site uses secure technologies to protect information transmitted through online forms.
No data transmission or storage system can be guaranteed to be completely secure. Accordingly, Alenco Inc cannot guarantee the absolute security of Information submitted through or stored in connection with the Site.
In the event that another company acquires Alenco Inc or all or part of its assets, we reserve the right to include Information among the assets transferred to the acquiring company, subject to applicable law and the terms of this Privacy Policy.
Mobile opt-in data and SMS consent are excluded from any such transfer for marketing purposes.
Information submitted to this Site will be collected, processed, stored, disclosed, and disposed of in accordance with applicable U.S. law.
If you are a non-U.S. User, you acknowledge that Information may be collected, processed, or stored in the United States or other jurisdictions where Alenco Inc or its service providers operate. Privacy protections in those jurisdictions may differ from those available in your country of residence.
By providing Information through the Site, you acknowledge that you have read this Privacy Policy and understand its terms. If you do not agree with this Privacy Policy, please do not submit personal Information through the Site.
Alenco Inc reserves the right to amend this Privacy Policy periodically. Any revisions will be reflected by an updated revision date at the top of this Privacy Policy.
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